Our business is constantly evolving, and one recent shift has been the language that we use when talking about who we deal with on a day-to-day basis. I founded the company on delivering great customer service, and we have two distinct groups of people we want to delight. Read about our talent in this post.
Talent: (someone who has) a natural ability to be good at something, especially without being taught.
We've shifted from using the term 'candidate' to 'talent' because we're looking for the most talented people to put forward. ‘Candidate’ is a generic title and gives no indication of the person’s abilities. Using the term 'talent' changes the mentality. It shows that we're not just seeking anyone, but special people with the right experience and background.
Our talent are looking for a new job or a career shift, and they want us to help deliver this for them. They don’t just want to be filed away. We push back on talent. If someone is ‘just’ a candidate we’re unable to represent them, as we have to think about our customers and who they would want to employ. We don’t just register ‘anyone’. If we can’t help someone, we will tell them, and give positive feedback on why we won’t represent them.
What is ‘talent’ to us?
For us, a talented person overdelivers; they exceed the expectations of the customer/hiring authority. We want to deliver an 11/10 service to our customers, and this means delivering someone who is an 11/10.
To read what makes a great New Homes Sales Negotiator, click here.
To read about how we view our customers, click here.
Contact us if you’re looking for a new role or searching for a qualified New Homes Sales Negotiator.
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